Filing a Complaint
Any member of the public may make a complaint about the policies or services provided by a police department or about the conduct of a police officer working for that service.

Effective October 19, 2009, the administration of public complaints will be overseen by the Office of the Independent Police Review Director (OIPRD), an arms-length civilian agency of the Ontario Ministry of the Attorney General.  OIPRD is responsible for receiving, overseeing, monitoring and dealing with all public complaints against police in Ontario.

Complaints may be filed in several ways:

• Visit the OIPRD website to make a complaint online. This report is sent directly to the OIPRD
• Attend in person at any police station in Ontario. The public complaint process will be explained. Additional local resolutions which are part of the OIPRD process may also be offered at that time
• Contact the OIPRD by telephone at 1-877-411-4773 to request complaint forms be sent to you. Once completed and signed, they may be mailed or delivered in person to the OIPRD at: 655 Bay Street, 10th floor, Toronto, Ontario, M5G 2K4

Questions or concerns regarding the public complaint process?
Please contact our Professional Standards Bureau.