Community Resource Centre (South Customer Service Unit)

Dowload an information brochure about the Community Resource Centre here

Location:
South Customer Service Unit
9350 Yonge Street
Richmond Hill, Ontario
(at Hillcrest Mall beside the Goodyear Auto Centre - Enter from Carville Road)

Click here for directions

Collision Reporting Centre Hours:
Monday to Friday: 7 a.m. to 9 p.m.
Saturday: 8 a.m. to 3 p.m.
Closed Sunday and holidays

Information Management Hours (volunteer clearance letters, criminal record checks):
Tuesday to Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 5:30 p.m.
Saturday: 8 a.m. to 3 p.m.
Closed Sunday, Monday and holidays

What is the Community Resource Centre?
The Community Resource Centre is a facility where the public may attend to report motor vehicle collisions and/or seek advice on policing-related matters. Many services which are offered by the Information Management Bureau are also offered at the centre. This also includes the reporting of minor offences

When should a driver report a motor vehicle collision at the centre?
A collision which has occured in Richmond Hill, Markham or Vaughan may be reported at the centre providing it does not involve:

• A danger to on-scene motorists
• Personal injury
• Any criminal activity, such as impaired driving or stolen vehicles
• A government vehicle of any kind
• A vehicle which is transporting dangerous goods
• Damage to third-party property, such as a parked car where the owner is not at the scene
• Damage to private, municipal or highway property
• A pedestrian or cyclist
• An uncooperative driver
• If any of the above circumstances exist, an officer should attend the scene

The Highway Traffic Act requires that all collisions involving injuries, or where property damage apparently exceeds $1,000.00, or where there is damage to highway property, must be reported to the police.

Any person who has been involved in a collision, who fails to attend at the centre when directed by a police officer or required by law, is guilty of an offence.

Are fail-to-remain collisions reported at the centre?
Yes, providing the collision meets the criteria previously mentioned and the suspect is not known.

What steps need to be taken when a collision occurs?
Check the above list of exceptions to determine if it is necessary to have the police attend the scene.

• If it is safe to do so, remove the vehicle(s) from the roadway. If any vehicle cannot be moved, or if it is not safe to move it, call the police and await further instructions
• Exchange information with the other driver(s). Ensure you gather as much information about the other driver and any available witnesses, including name, address, home and business phone numbers, vehicle information and insurance particulars. Filling out the information portion of this brochure will assist the officer when completing your report
• As soon as possible, and in any case within 72 hours, attend with your vehicle at the Community Resource Centre. If your vehicle is to be towed, it must be taken directly there without receiving any repairs or alterations. Do not bring it to the centre after operating hours. Under no circumstances are collision vehicles to be stored at the centre
• Ensure you have all your documentation with you including, your driver's licence, vehicle ownership and insurance certificate
• If an officer attends the scene, obtain their name, badge number and the incident number.

What other services are offered at the Centre?
Most services which are offered by the Information Management Bureau are also offered at the centre. They include:

• Personal criminal record checks
• Volunteer clearance letters

The centre also has resources which can provide information on police-related matters such as:

• Recruiting
• Victim assistance
• Domestic assault
• Impaired driving
• Home security
• Road Watch.

Yonge and Mulock Facility

The York Regional Police Yonge and Mulock facility offers similar services to the residents of York Region. At the facility, you can:

• Obtain criminal background checks
• Request and receive copies of police and accident reports for insurance purposes
• Obtain local police checks required for a pardon
• Request vulnerable sector screening

Yonge and Mulock facility hours:
Monday to Friday: 8 a.m. to 4:30 p.m.
Closed Saturdays, Sunday and holidays