Community Resource Centre (South Customer Service Unit)

Dowload an information brochure about the Community Resource Centre here

Location:Hillcrest Mall map
South Customer Service Unit
9350 Yonge Street
Richmond Hill, Ontario
(at Hillcrest Mall beside the Goodyear Auto Centre - Enter from Carville Road)

Click here for directions

Phone Number:
1-866-8POLICE (1-866-876-5423) x 7700

Collision Reporting Centre Hours:
Monday to Friday: 7 a.m. to 9 p.m.
Saturday: 8 a.m. to 3 p.m.
Closed Sunday and holidays

Customer Service Hours (Police Criminal Record Checks, Police Information Checks and Police Information Checks)
Monday to Friday: 8 a.m. to 6 p.m.
Closed weekends and holidays

What is the Community Resource Centre?
The Community Resource Centre is a facility where the public may attend to report motor vehicle collisions and/or seek advice on policing-related matters. Many services which are offered by the Information Management Bureau are also offered at the centre.

When should a driver report a motor vehicle collision at the centre?

***Only collisions which have occurred in Richmond Hill, Markham or Vaughan may be reported at the collision reporting centre. If your collision occurred in any other municipality, please call police.***

Collisions may be reported at the collision reporting centre providing it does not involve:

  • A danger to on-scene motorists
  • Personal injury
  • Any criminal activity, such as impaired driving or stolen vehicles
  • A government vehicle of any kind
  • A vehicle which is transporting dangerous goods
  • Damage to third-party property, such as a parked car where the owner is not at the scene
  • Damage to private, municipal or highway property
  • A pedestrian or cyclist
  • An uncooperative driver
  • If any of the above circumstances exist, an officer should attend the scene

The Highway Traffic Act requires that collisions must be reported to police if injuries are involved, if property damage appears to exceed $1,000 or if there is damage to private, municipal or highway property.  

Any person involved in a collision who fails to attend the centre when directed by a police officer, or when otherwise required by law, is guilty of an offence.

Are fail-to-remain collisions reported at the centre?
Yes, providing the collision meets the criteria previously mentioned and the suspect is not known.

What steps need to be taken when a collision occurs?
Check the above list of exceptions to determine if it is necessary to have the police attend the scene.

  • If it is safe to do so, remove the vehicle(s) from the roadway. If any vehicle cannot be moved for safety or other reasons, call the police and await further instructions
  • Exchange information with the other driver(s). Ensure you gather as much information about the other driver and any available witnesses, including name, address, home and business phone numbers, vehicle information and insurance particulars. Filling out the information portion of the above brochure will assist the officer when completing your report
  • As soon as possible attend with your vehicle at the Community Resource Centre. If your vehicle is towed, it must be taken directly there without receiving any repairs or alterations. Do not bring it to the centre after operating hours. Under no circumstances are collision vehicles to be stored at the centre
  • Ensure you have all your documentation with you including, your driver's licence, vehicle ownership and insurance certificate
  • If an officer attends the scene, obtain their name, badge number and the incident number

What other services are offered at the Centre?

Most services which are offered by the Information Management Bureau are also offered at the centre. They include:

  • Police Criminal Record Check
  • Police Vulnerable Sector Searches
  • Police Information Checks
  • Copies of incidents involving proof or loss or motor vehicle collisions

 The centre also has resources which can provide information on police-related matters such as:

  • Recruiting
  • Victim assistance
  • Domestic assault
  • Impaired driving
  • Home security