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Business Plan Summary

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A woman in a uniform speaks to a child

What Our Business Plan Means to You

Beyond our core responsibilities set out in the Police Services Act, our business plan serves as a strategic roadmap for our organization for the next three years. This plan was created after comprehensive community and member consultation and is the first step in ensuring we keep our resources aligned and focused as we continue to serve our citizens. We track our progress and report publicly to the Police Services Board on an annual basis.

These four cornerstones will help guide us in achieving our objectives, as well as our mission of ensuring our citizens feel safe and secure through excellence in policing:

2017 to 2019 Objectives and Actions

Community Focus
ObjectivesActions

1. To maintain public trust and confidence through community engagement

1.a) Enhance engagement, communication and outreach with our community to promote the sharing of information and mutual respect

1.b) Increase our interaction with children, youth, seniors, persons with disabilities, victims and other vulnerable populations

1.c) Provide greater police presence in the community to improve public safety  

2. To continue developing partnerships within the community focused on a shared sense of ownership for crime prevention and community safety

2.a) Enhance awareness to the public on our reporting tools, community resources and programs

2.b) Empower our community partners and leverage their knowledge and resources to proactively manage issues that have and impact on the community

2.c) Encourage collaboration with our community and policing partners to enhance the capacity of the community to address safety and crime issues

3. To engage youth and community partners to encourage positive police and youth relations

3.a) Implement strategies that promote positive and respectful relationships, fostering a safe environment for youth in our community 

3.b) Increase engagement and collaboration with youth using interactive tools like social media

3.c) Provide greater awareness and education to community partners and parents on crime prevention and personal safety for youth

Community Focus Measures

  • An officer stands with two young girls smilingCommunity satisfaction and confidence rate
  • Number of mental health crisis calls to 9-1-1
  • Number of follow-ups completed by York Regional Police social workers
  • Number of referrals to Victim Services of York Region
  • Feedback from community partners and crime prevention program participants
  • Feedback from youth and community partners regarding youth engagement
  • Number of youth recommended to the Community Referral Program

Operational Excellence
ObjectivesActions

1. To enhance crime detection, suppression and enforcement activities through evidence-based decision making

1.a) Utilize intelligence-based approaches and data to address crimes that affect the community

1.b) Identify and act upon evolving risks to the community, such as drug production, fraud, cybercrime, human trafficking, organized crime, and our response to persons in crisis

1.c) Optimize the use of data to strategically address traffic enforcement and promote traffic safety priorities

2. To manage and deploy resources in a responsible and sustainable way

2.a) Implement the new patrol service delivery model and ensure its continuous evaluation

2.b) Collaborate with partners to ensure we are fully prepared and trained to respond to large-scale events and emergencies in the community

2.c) Effectively deploy and ensure ongoing review of resources to balance workload

3. To enhance organizational effectiveness and reinforce our high standard of professionalism

3.a) Implement an organization-wide ethics framework

3.b) Utilize data and tools such as business intelligence to support organizational effectiveness and performance

3.c) Ensure a high level of customer service and professionalism when interacting with the public

Operational Excellence Measures

An officer in a yellow jacket

  • Total reported Criminal Code incidents per 100,000 population
  • Ranking in all Crime Severity Index categories
  • Feedback from members on the effective use of data and tools
  • Minimum staffing level compliance
  • Number of joint emergency-preparedness exercises
  • Feedback from members on the performance appraisal process
  • Member survey results of accountability perception


Preferred Place of Employment
ObjectivesActions

1. To promote York Regional Police as an equitable and inclusive employer 

1.a) Utilize intelligence-based approaches and data to address crimes that affect the community

1.b) Identify and act upon evolving risks to the community, such as drug production, fraud, cybercrime, human trafficking, organized crime, and our response to persons in crisis

1.c) Optimize the use of data to strategically address traffic enforcement and promote traffic safety priorities

2. To provide learning and personal growth opportunities that strengthen members' skills and core competencies

2.a) Implement the new patrol service delivery model and ensure its continuous evaluation

2.b) Collaborate with partners to ensure we are fully prepared and trained to respond to large-scale events and emergencies in the community

2.c) Effectively deploy and ensure ongoing review of resources to balance workload

3. To create a healthy and engaging workplace

3.a) Enhance awareness and understanding of health and wellness services to all members and their families

3.b) Develop meaningful ways to improve the impact of employee engagement

3.c) Continue to encourage a work environment that promotes dignity and respect

Preferred Place of Employment Measures

  • An officer stands next to a red, blue and white flagNumber of job applications received
  • Top employer recognition(s) received
  • Feedback from members on quality of learning and growth opportunities
  • Feedback received regarding the newly created York Leads training program
  • Member survey results
  • Feedback from members on engagement through surveys and focus groups
  • Number of proactive district initiatives

Superior Quality Service
ObjectivesActions

1. To support the modernization of policing throughout the organization

1.a) Review and evaluate key business processes and programs to improve efficiencies

1.b) Examine innovative ways to deliver our services through alternative methods

1.c) Ensure a culture of risk management is embedded in our processes and practices

2. To use existing and emerging technologies to achieve our strategic and operational objectives

2.a) Explore alternative options for communication and reporting

2.b) Leverage more technology options that advance our members' effectiveness and efficiency

2.c) Enhance connectivity and co-ordinate resources with our community partners

3. To ensure policing practices respond to our changing community

3.a) Improve our members' knowledge of the social and community issues in the neighbourhoods they police

3.b) Enhance our relationships with new Canadians in order to promote trust in police

3.c) Further prepare the organization to address regional changes associated with urban intensification

Superior Quality Service Measures

  • Efficiencies made to business processes and practicesA man in a uniform speaks on a radio
  • Total cost for police services per capita
  • Number of risk-management presentations to our members
  • Effective implementation and use of new technologies and tools
  • Number of social media followers (e.g., Facebook, Twitter, Instagram)
  • Community feedback on our engagement with diverse communities
  • Number of presentations and initiatives at Welcome Centres and community events