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Alarm Program

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Alarm Program

As a result of concerns regarding the escalating number of false alarms responded to by York Regional Police, a False Alarm Policy was instituted in 1990. There are two classifications in the York Regional Police Alarm Program: Priority (fee charged) and Unregistered (no fees).  In establishing service fees and charges, the Police Services Board is recognizing a need to recover costs associated with the provision of that service. By passing the cost of certain services to the consumer, only those individuals or groups who utilize the service, pay for the cost of providing it, rather than taxpayers in general.

New Alarm Program

The new Alarm Program will reflect a cost-recovery model that will reduce the demands and costs of responding to false residential and business alarms.

What is a False Alarm?

A false alarm is an alarm call for service in which police determine the alarm was caused by anything other than a criminal offence, medical or fire emergency.  The most common causes of false alarms include user error, faulty equipment and household pets.

How Can I Prevent False Alarms?

  • Ensure everyone using the alarm system is aware of how it operates.
  • Ensure that service workers know you have an alarm system.
  • Secure all doors and windows before turning on your alarm system.
  • Be aware of changes in environment (i.e. seasonal decorations, plants, design changes, pets, etc.).
  • Replace batteries in panic buttons and wireless sensors at least once a year.
  • Replace the battery in the control panel every three to five years.
  • Have your alarm system routinely inspected and maintained by qualified service people.
  • Provide your alarm company with a complete and current list of key holders and up-to-date contacts.
  • Notify your alarm company if you have any new pets.
  • Check all door and window contacts and ensure they are tight and secure.
  • Dust around motion detectors on a regular basis, making sure there are no bugs or spiders inside motion detectors.
  • Test your alarm system connection with the central station once a month.
  • Contact your alarm company prior to testing your system.