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Non-Emergency? Call 1 (866) 876-5423

COVID-19

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COVID-19 and our community

York Regional Police continues to respond and adapt to changes in crime trends and calls for service as a result of COVID-19 and the changes to daily life in York Region. We are committed to working together with our community to ensure our region remains safe during this challenging time.

York Regional Police will continue to follow direction from Health CanadaOntario Ministry of Health and the Region of York Public Health Unit to conduct our work safely and provide the best possible service to our community.

Declaration of emergency

In response to the alarming rise of COVID-19 cases, a declaration of emergency was made on April 8, 2021 for all of Ontario. York Regional Police is responsible for responding to calls related to the Emergency Management and Civil Protection Act, under which the emergency was declared. Police officers have been granted authorities under the provincial emergency to provide enforcement support.

Learn more about the role of York Regional Police during the COVID-19 pandemic.

Reporting failure to comply with emergency orders

York Regional Police has received numerous calls and emails to our general mailbox regarding businesses and people failing to follow emergency orders. Residents should call our non-emergency line at 1-866-876-5423 to report these violations. 

We cannot take reports over email or on social media.

Do not call 9-1-1 to inquire about emergency orders, or the role of York Regional Police in enforcing those orders. Only dial 9-1-1 in an emergency.

Responding to emergencies

Anyone contacting police for assistance can expect to be asked additional screening questions to limit the potential for spreading illness. There will be no changes to police response in an emergency. 

Stay at home

As of April 8, 2021, a stay at home order is in effect for all of Ontario. This means you must stay at home, only leaving for essential purposes.

To learn more about public health measures and restrictions - and how they affect you - see Ontario's website.

Police facilities

Currently, most York Regional Police facilities remain open to the public, with some restrictions. See each facility below for hours of operation.

#1 District, 240 Prospect Street, Newmarket 
Open daily from 7 a.m. to 9 p.m.
#2 District, 171 Major Mackenzie Drive West, Richmond Hill
Open to the public, with controlled access. All members of the public must be buzzed in prior to entering the front desk area
#3 District, 3527 Baseline Road, Georgina
Open daily from 7 a.m. to 7 p.m. 
#4 District, 2700 Rutherford Road, Vaughan
Open daily from 7 a.m. to 9 p.m.
#5 District, 8700 McCowan Road, Markham

Open daily from 7 a.m. to 7 p.m.

YRP Headquarters, 47 Don Hillock Dr, Aurora
Open Monday to Friday from 8 a.m. to 4 p.m.
King Community Substation, 2585 King Road, King Township
Open Monday to Friday from 10 a.m. to 4 p.m.
Whitchurch-Stouffville Community Substation, 111 Sandiford Drive, Whitchurch-Stouffville
Open Monday to Friday from 8 a.m. to 6 p.m.‚Äč
Customer Service Unit, 10720 Yonge Street, Richmond Hill (by appointment only)
Open Monday to Friday from 10 a.m. to 6 p.m.
Collision Reporting Centre, 10720 Yonge Street, Richmond Hill
Open daily from 8 a.m. to 8 p.m.

If you are feeling unwell or have any COVID-19 symptoms, do not enter police facilities. For emergencies, call 9-1-1. For non-emergencies, call 1-866-876-5423 toll-free or report online at yrp.ca/ReportIt.

To maintain physical distancing, you may be asked to wait outside if internal capacity is reached at police facilities. Please sanitize your hands upon entry.

Freedom of information requests

Currently, freedom of information requests must be made in writing and submitted via mail. Learn more about freedom of information requests.