When to Call 9-1-1

Hopefully you'll never have to call 9-1-1, but just in case, you should know when to call and what to say.

• Know what an emergency is. Someone who is unconscious, a fire or an intruder in the house are all good examples of when to call 9-1-1
• Call from your home phone if you can and not a cellphone
• Tell the call-taker what the emergency is, your name and where you are. Tell the as much information as you can
• You will probably be scared or upset, but try to speak as clearly as possible
• If you aren't at home (maybe at a hotel), you might have to dial "9" first before dialing 9-1-1
• It's very important for you to know that calling 9-1-1 as a joke is a serious no-no. It takes time away from other people who need help. Never call 9-1-1 as a prank