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Emergency? Call 9-1-1

Non-Emergency? Call 1 (866) 876-5423

Report a Motor Vehicle Collision

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Below are the complete details for all motorists to report a collision that has taken place in York Region. Please ensure you read through all steps to properly complete your report.

When to call 9-1-1

Call 9-1-1 to have police attend the scene if your collision involves:

  • Someone who has suffered an injury as a result of the collision
  • A criminal act, such as impaired driving
  • A pedestrian or cyclist has been hit
  • A commercial motor vehicle larger than 11,000 kilograms, a vehicle transporting dangerous goods, or a public transit vehicle

Eligibility to report a collision online

If your collision occurred in York Region and does not require police to attend the scene, you may report it online yourself.

Please note: Collisions occurring on a 400-series highway, such as Highway 427, 404, 400 or 407, must be reported to the Ontario Provincial Police. Collisions involving damage less than $2,000 do not need to be reported to police unless they meet one of the criteria listed above.

Reporting online

Step one

Calling the non-emergency line at 1-866-876-5423

A police communicator will be able to determine if your collision is eligible to be reported online and will assign you an incident number. You will need to share the incident number with all other motorists involved in the collision.

If another motorist involved in the collision has already obtained an incident number, record it to submit your report.

Step two

Gathering requirements to report

Ensure you have everything you need to submit an online report. This includes:

  • At least one photo of the resulting damage, or area of collision
    • If possible, take as many photos as possible, both close-up and wide
  • A clear and legible image of the front of your driver’s licence
  • A clear and legible image (or PDF file) of your insurance slip, including the policy number; and
  • A clear and legible image of your vehicle ownership from the vehicle involved in the collision

Additional requirements

  • Please ensure you have an active email address so that police can respond to your request to report a collision and provide you with any relevant documents
  • Include as much detail as possible, as missing or incomplete information will delay the processing of your report
  • File attachments must be pdf, jpg, jpeg, png or tif formats only. Files must be 25mb in size or less.

Step three

Completing the online report

Submit a collision report online

Please note: In order to protect your data, you will only be provided 60 minutes to complete this form. After 60 minutes, the information will not be saved.

Step four

After submitting a report

After submitting a report online, you should receive a response from York Regional Police within three business days.

If police require further details or clarification about the information you submitted, an officer will contact you by email before being notified that the report is complete.

After submitting an online report, motorists should not attend a collision reporting centre.

What to do at the scene of a collision

Immediately after a collision

In the event of a collision, stay calm, don’t drive away. Assess your next steps.

  • If it is safe, move your vehicle to the side of the road
  • Be careful to avoid traffic when moving your vehicle or exiting from it
  • Do not leave the scene. Failing to remain at the scene is an offence that may cost you up to $2,000 and seven demerit points
  • If you can, check the well-being of other motorists involved
  • If police attend the scene, ask for the officer’s name and badge number, as well as the incident number assigned to the collision
  • Exchange drivers’ licences, ownership and insurance information with any other motorists involved

Towing your vehicle

If your vehicle must be towed, you should:

  • Understand that you, as the vehicle's owner, have the power to decide which tow truck operator to hire
  • Ensure there is an agreement on where the vehicle will be towed, what services are required and what the cost of those services will be
  • Ask for a cost estimate in writing
  • Only allow a tow truck operator to hook up your vehicle once you have hired its services