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Police Record Checks

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A woman in a police uniform smiles behind a counter

Customer Service Unit services by appointment only

In order to minimize wait times at the Customer Service Unit, record check applicants are encouraged to apply online.  To learn more about online police record checks and electronic delivery, see our Online Police Record Checks page

If you are unable to apply online or require fingerprinting services, please book an appointment with the Customer Service Unit:

Book an appointment

Location and hours

The Customer Service Unit has moved to York Regional Police Headquarters in Aurora. Please review our location and hours carefully before scheduling your appointment.

York Regional Police Headquarters
47 Don Hillock Drive
Aurora, ON
1-866-876-5423 ext. 7655

Open by appointment only
Monday, Tuesday and Friday: 8 a.m. to 4 p.m.
Wednesday, Thursday: 8 a.m. to 6 p.m. (phone support from 10 a.m. to 4 p.m.)
Saturday, Sunday: Closed

If you require assistance booking an appointment please contact the Customer Service Unit at 1-866-823-3334 ext. 7655.

Why do I need a record check?

A police record check is a tool to help employers or other agencies determine an applicant's suitability for certain types of opportunities. Record checks can be used in addition to interviews, reference checks and verification of credentials or licences.

Agencies can only request one type of record check from an applicant specific to the opportunity. They are not permitted to ask applicants for any additional police records.

How to apply

The York Regional Police Customer Service Unit provides three separate kinds of police record checks:

Online police record checks are now available, provided applicants do not require fingerprinting services to complete their check.

Or, to apply in person, please book an appointment with the Customer Service Unit.

When attending, be prepared to provide two pieces of valid, original, government-issued identification, confirming your name, date of birth and address.

One piece of identification must include a photo.

Acceptable pieces of identification:

  • Driver's licence (issued by a Canadian province or territory)
  • Foreign driver's licence
  • Canadian passport
  • Foreign passport
  • Canadian citizenship card
  • Permanent Resident (PR) card
  • Certificate of Indian Status
  • Valid student identity card from a Canadian or foreign institute
  • Firearms Acquisition Certificate (FAC)
  • Canadian National Institute for the Blind (CNIB) identification card
  • Federal, provincial or municipal identification card
  • Military Family Identification (MFID)
  • Birth certificate
  • Ontario photo card
  • Fishing, boating or hunting licence
  • One piece of non-photo identification, which provides both the name and date of birth of an individual

Unacceptable pieces of identification:

  • Health card (issued by a Canadian province or territory)
  • Social Insurance Number (SIN)

Student discounts

Students may be asked to present a valid student card to qualify for the discount. A student card indicates attendance to a recognized educational facility, university, college or high school and must have an expiry date. Cards will not be accepted from a licensed professional who has completed their studies within the program and is expected to continue their education to enhance or requalify their skills.

Volunteer positions

A volunteer is someone who performs a service but receives no compensation for doing so, other than an allowance for expenses or an honorarium. This excludes anyone receiving some other form of credit, such as academic credit or fulfilling a sentence requirement.

An applicant applying for a volunteer position may be asked to provide a letter from the agency where they intend to volunteer. The volunteer letter must be on the agency's letterhead with the applicant's name and volunteer position. The agency’s letter should also state this is a "volunteer non-paid position."

How long will it take?

Customer service representatives strive to complete record checks within two business days. Delays may occur if an applicant is required to attend for fingerprints, we are awaiting responses from the RCMP or another agency or if we are experiencing a greater volume of requests.

For applicants whose identity cannot be verified online, additional time is required to deliver the completed police record check to the pick-up location.

Amendments to Police Record Checks Reform Act

As of April 1, 2022, amendments to the Police Record Checks Reform Act, 2015 have eliminated the fee for volunteers applying for two types of police record checks: Criminal Record Checks and Criminal Record and Judicial Matters Checks.

Prospective volunteers still need to pay any fees charged by police services for Vulnerable Sector Checks, which are considered the most thorough type of police record checks and require a comprehensive search of national and local police databases.

Motor Vehicle Collision Reports and Incident Reports

See steps for obtaining a Motor Vehicle Collision or General Occurrence Report.

Real time identification fingerprint services

York Regional Police offers Real Time Identification Fingerprint Services. See our service fees