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Emergency? Call 9-1-1

Non-Emergency? Call 1 (866) 876-5423

When to Call 9-1-1

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A woman talks on a headset

Hopefully you'll never have to call 9-1-1, but just in case, you should know when to call and what to say.

  • Know what an emergency is. Someone who is unconscious, a fire or an intruder in the house are all good examples of when to call 9-1-1
  • Call from your home phone if you can and not a cellphone
  • Tell the call-taker what the emergency is, your name and where you are. Tell the as much information as you can
  • You will probably be scared or upset, but try to speak as clearly as possible
  • If you aren't at home (maybe at a hotel), you might have to dial "9" first before dialing 9-1-1
  • It's very important for you to know that calling 9-1-1 as a joke is a serious no-no. It takes time away from other people who need help. Never call 9-1-1 as a prank