Customer Service Hours and Location

Operating from the Community Resource Centre, members of the Customer Service Unit offer a variety of services, including:

• Criminal Record Checks
• Criminal Record and Judicial Matters Checks
• Vulnerable Sector Checks
• Proof of loss reports
• Incident summaries
• Record suspension applications
• Real-time fingerprinting for record suspensions, adoptions, Canadian citizenship, visa or border crossing and FBI cards

Customer Service Unit hours and location:

Due to the COVID-19 pandemic, the Customer Service Unit will be opened under modified hours of operation, effective Monday, December 14, 2020.

Community Resource Centre
10720 Yonge Street
Richmond Hill, ON
Open by appointment only
Monday to Friday: 10 a.m. to 6 p.m.
Saturday, Sunday: Closed

1-866-876-5423 ext. 7655