Customer Service Hours and Location

Operating from the Community Resource Centre, members of the Customer Service Unit offer a variety of services, including:

• Criminal Record Checks
• Criminal Record and Judicial Matters Checks
• Vulnerable Sector Checks
• Proof of loss reports
• Incident summaries
• Record suspension applications
• Real-time fingerprinting for record suspensions, adoptions, Canadian citizenship, visa or border crossing and FBI cards

Customer Service Unit hours and location:

Due to the COVID-19 pandemic, the Customer Service Unit will be open under modified hours of operation, effective Monday, June 29:

Community Resource Centre
10720 Yonge Street
Richmond Hill, ON
Monday to Friday: 8 a.m. to 4 p.m.
1-866-876-5423 ext. 7655