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Emergency? Call 9-1-1

Non-Emergency? Call 1 (866) 876-5423

Customer Service Hours and Location

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A woman in a police uniform smiles behind a counter

Operating from the Community Resource Centre, members of the Customer Service Unit offer a variety of services, including:

  • Police Criminal Record Checks
  • Police Information Checks
  • Police Vulnerable Sector Checks
  • Proof of loss police reports
  • Incident summaries
  • Pardon applications 
  • Real-time identification fingerprinting for pardons, adoptions, Canadian citizenship, visa or border crossing and FBI cards

Customer Service Unit hours and location:

Community Resource Centre
10720 Yonge Street
Richmond Hill, ON
Monday to Friday: 8 a.m. to 6 p.m.
Saturday: 8 a.m. to 4 p.m. 
1-866-876-5423 ext. 7655