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Non-Emergency? Call 1 (866) 876-5423

Customer Service Hours and Location

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Customer services

Operating from the Community Resource Centre, members of the Customer Service Unit offer a variety of services, including:

Location and hours

The Customer Service Unit has moved to York Regional Police Headquarters in Aurora. Please review our location and hours carefully before scheduling your appointment.

York Regional Police Headquarters
47 Don Hillock Drive
Aurora, ON
1-866-876-5423 ext. 7655

Open by appointment only
Monday, Tuesday and Friday: 8 a.m. to 4 p.m.
Wednesday, Thursday: 8 a.m. to 6 p.m. (phone support from 10 a.m. to 4 p.m.)
Saturday, Sunday: Closed

If you are unable to apply online or require fingerprinting or other services, please book an appointment with the Customer Service Unit:

Book an appointment