York Regional Police is committed to working with all members of the community, and we hold ourselves accountable in everything we do. All complaints filed by the public about our policies and services, or about the conduct of an officer, are taken seriously.

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Complaints about a police officer

The administration of public complaints is overseen by the Law Enforcement Complaints Agency (LECA), an arms-length civilian agency of the Ontario Ministry of the Attorney General. The LECA is responsible for receiving, overseeing, monitoring and dealing with all public complaints about the conduct of police officers in Ontario.

Complaints can also be made in person at any police station in Ontario. At the station, the public complaint process will be explained. Additional local resolutions, which are part of the LECA process, may also be offered at that time.

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Complaints about a service or policy

If you have a complaint about the services of York Regional Police or a York Regional Police policy, you may choose to file a complaint with the Inspectorate of Policing (IOP).

To learn more about the IOP complaint process or to file a complaint, please visit the IOP website.

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Complaints about a special constable

To submit a complaint about a special constable employed by York Regional Police, please complete the Special Constable Complaints form, completing it with as much detail as you can to help us conduct a thorough investigation.

Please email completed forms to specialconstablecomplaints@yrp.ca.

York Regional Police is committed to conducting a complete and thorough investigation of all complaints received.

Should you have any questions about this process, please feel free to contact our Professional Standards Bureau at 1-866-876-5423 ext. 6676 or by email.

Any complaints related to special constables employed by other organizations should be submitted to those employers.