Remote Care Monitoring

Remote Care Monitoring (RCM) is a partnership between York Regional Police and Toronto Grace Health Centre (TGHC) that provides eligible participants with a GPS Locating Pendant and 24/7 monitoring support to help keep them safe.
Grace

TGHC monitors the Pendant activity and contacts police when required to help locate participants who have gone missing, are lost or wandering.

How Remote Care Monitoring Works

Remote Care Monitoring helps individuals remain safe and independent at home and in the community.

     

Registration

Registration for the program is completed by referral from YRP members to TGHC after initial eligibility screening.

Participant receives a GPS Locating Pendant

Eligible participants are provided with a GPS Locating Pendant connected to a 24/7 monitoring service operated by TGHC.

Monitoring and response

Using virtual care technology, TGHC works alongside community partners to support medical and non-medical needs and responds when alerts are received.

Call centre coordination

When an alert from the Pendant is triggered, the TGHC may:

  • Contact caregivers or support persons
  • Coordinate an appropriate response
  • Escalate to police when required

Police support when needed

If York Regional Police is contacted, the call centre can provide live location updates and direction of travel information to assist officers in locating the participant and helping return them to a place of safety.

Eligibility

Eligibility is determined by YRP members based on recent involvement with police and emergency services.

Additional eligibility criteria include:

  • 60 years of age or older
  • Valid OHIP coverage
  • Living alone or with a caregiver in stable housing
  • Having a primary contact person

Please note: Due to the cellular and magnetic features of the GPS Locating Pendant, individuals with cardiac implantation devices (for example, pacemakers) are not eligible.

Our Partner

Toronto Grace Health Centre delivers Remote Care Monitoring services, including 24/7 monitoring of Pendant alerts and coordination of support for participants and caregivers.