Proper 9-1-1 Use

Not every call to police is an emergency.
YRP Communicator

Each year our 9-1-1 Communicators work hard around the clock to keep York Region safe and secure.

They answer thousands of calls, but not all of them are emergencies. 

Call 9-1-1 if:

  • You or someone else is seriously injured or having a medical emergency
  • You smell smoke, see fire or a carbon monoxide or smoke alarm is going off
  • You are in or have seen a car accident where someone is injured
  • You think a driver may be impaired
  • You see a crime in progress or you have seen or know a serious crime has just happened
  • If you believe someone is in danger

When calling 9-1-1, remember these tips:

  • Call from your home phone if you can and not a cellphone
  • Tell the call-taker what the emergency is, your name and where you are. Share as much information as you can
  • You will probably be scared or upset, but try to speak as clearly as possible
  • If you aren't at home (maybe at a hotel), you might have to dial "9" first before dialing 9-1-1

Never call 9-1-1 as a prank

It's very important for you to know that calling 9-1-1 as a joke is a serious no-no. It takes time away from other people who need help.

When to call the non-emergency line

Not every call to police is urgent.

Call the non-emergency line 1-866-876-5423 to report non-violent crime after it occurs. 

Call the non-emergency line if: 

  • You are reporting a fraud or cybercrime
  • You are reporting missing or stolen property
  • You are reporting general ongoing criminal activity
  • you are reporting a motor vehicle collision